Maintenance Services


maintenance

Maintenance Services for High Performance Telecoms and IT Networks

ISPM offers a dedicated system maintenance service, manned by our expert engineering team. Our comprehensive helpdesk environment gives us a 360º view of customer problems, which ensures that we are able to meet the most demanding trouble shooting deadlines.

We collect and correlate alerts, review service logic flows across all elements involved and deliver the solution, ensuring that our customers are able to provide an outstanding customer experience for the most demanding network environments.


Supporting Demanding KPIs and SLIs

We understand what it takes to deliver maintenance services for high performance telecoms and IT networks and to ensure their smooth operation. If something does go wrong, our insight and skills enable problems to be resolved quickly and efficiently.

KPIs and service performance do matter, impacting revenue and profit. ISPM's expertise has delivered outstanding performance to Tier one customers around the world since 1998. We ensure that your network and services meet the most exacting standards, protecting your assets and ensuring outstanding ROI.

Our range of services includes:

Please contact us to discuss any of our service offers in more detail.


Working with ISPM

Telefonica/Vivo

Integrated Management of IP Services

When Vivo wanted to reduce operating costs and increase efficiency they turned to ISPM.

An end-to-end viewpoint to manage and monitor resources

Thanks to ISPM, Vivo has been able to reduce operational costs, increase productivity and deliver improved customer service…

Read more
Telefonica Vivo logo

ISPM trusted by

  • Ericsson
  • Citibank
  • Unilever
  • Carrefour