Service Assurance Outsourcing


service assurance outsourcing

Flexible Service Assurance Outsourcing Solutions

ISPM's service assurance outsourcing packages enable you to leverage an expert team and to complement and enhance existing resources. It's a flexible solution that can take complete control of ICT resources or provide additional capabilities for projects or when new capacity is required.

We deliver expert support and oversight of all aspects of operations management, from customer satisfaction to network performance and troubleshooting. Our team works closely with yours to ensure on-going review, updates and project management. We keep you abreast of changes and required planning activities. We plan and agree KPIs, reporting structures, operational practice and adhere to best practice from ITIL and eTOM frameworks.


Control Cost with Reliable Proven Expertise

Service assurance outsourcing is an effective means to control costs and obtain reliable, proven resources when required. It provides scale, flexibility and comprehensive reporting to ensure it is fully aligned with your operational, performance and business goals.

Our expertise, gained with Tier one global customers since 1998, ensures that you obtain the most value from your service assurance outsourcing projects, with a reliable, trusted partner.

Our range of services includes:

Please contact us to discuss any of our service offers in more detail.


Working with ISPM

Telefonica/Vivo

Integrated Management of IP Services

When Vivo wanted to reduce operating costs and increase efficiency they turned to ISPM.

An end-to-end viewpoint to manage and monitor resources

Thanks to ISPM, Vivo has been able to reduce operational costs, increase productivity and deliver improved customer serviceā€¦

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Telefonica Vivo logo

ISPM trusted by

  • Ericsson
  • Citibank
  • Unilever
  • Carrefour